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SeriousM's avatar

I'm not surprised at all. You can tell very quickly how much a customer is worth after he has paid. And airlines are a supreme example: starting right after the booking you just get barely information about the flight. On the airport you can get your bags yourself into the system, wait yourself in the line for security checks. After that you're allowed to buy the most expensive aqua because now you're in the middle of the water monopol. You wait for boarding without any comfort, stuff yourself into a small seat and hope you will take off soon. During the flight you get harassed by shopping offers and crying babies. You land, wait to get off the plane, walk yourself though the last checkpoint of no return, wait yourself for your bags you get yourself into the system in the first place and then your in either on a very hot or super cold street waiting for an expensive taxi or train. You count nothing after paying the ticket.

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Cindy O’Dell's avatar

I was once on a flight to Europe where the seat across from mine had an attendant call button that was either broken (as in it kept going off) or an insane seat occupant. Plus an attendant who loudly declared she was quitting after that flight after the third (fourth? fifth?) time she answered the call. I wish I had written a letter.

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Toni Brayer's avatar

A true classic. And the diagrams are priceless. They should have refunded his money, if not for the abuse…but for the creativity.

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Cate Salenger's avatar

Ahhh. A dismal reminder of the time I got stuck next to the lav on a bus when my train broke down. Surrounding me was a "rock and roll" (the wished) band of drunks, spread out with their guitars, using the facilities about every five minutes. They'd been on the bus for God knows how many days. Smelled like weeks.

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